Managed Helpdesk

Reduced downtime. Bespoke SLAs. Integration with current I.T team.

Get in touch to discuss your needs

Helpdesk

We can be your IT department.

Our managed helpdesk is resourced with technicians with competencies in desktop, server, firewall, cloud, virtual, PBX, mobile and infrastructure support.

AFLEX can act as your IT department and when thing’s go wrong, we are on hand to resolve your issues. Our managed helpdesk is resourced with technicians with competencies in desktop, server, firewall, cloud, virtual, PBX, mobile and infrastructure support. With a centrally managed IT system, you need only one point of contact.

We can also assist your current I.T. team. With our certified engineers and a wealth of experience in many different sectors and technologies, we can provide the right support and/or management of individual systems as required.

Let us take care of your technology, connectivity and security, so you can take care of your business.

Features and benefits

Quick response time and problem resolution

Save time on problem-solving and focus on more important things

Reduced downtime

Seamless integration with existing IT processes

Support by email or on the phone

Desktop support

Ticketing system for guaranteed response

Support for your hardware, software and cloud systems

Support for your office and remote users

8x5 Telephone, Email and Web Portal support

Request for Change (RFC) implementation within 2 hours of approval

Our offering

As your I.T. department we directly manage and oversee current third parties and all of your IT infrastructure (servers, desktops etc), your cloud systems and your network.

All our packages include:

  • Service delivery manager
  • Annual onsite survey / audit
  • Firewall management
  • Antivirus management and response
  • Cloud monitoring and response
  • Domain and DNS Management
  • Website, web application and SSL management
  • Provide an interface to your third party suppliers
  • Licensing management 

* Every system is different and needs a unique  support structure. For example, while some companies have more servers, others may have many network devices but a relatively small staff. Therefore we will need to understand the scope of your network before providing an estimate.

What we do

Our products & services

We're Here To Help!

Email

info@aflex.com

Telephone

+44 (0)20 8830 6820

Office

Suite G06, Maple House

High Street, Potters Bar

Hertfordshire, UK

EN5 6BS